WebDNIS identifies the phone number originally dialed by the caller. Businesses with toll-free numbers and multiple phone numbers—often to serve a different purpose—direct their calls to the same contact center. WebApr 3, 2024 · To deactivate the service dialed number identification service (DNIS) overlay, use the no form of this command. service dnis overlay. no service ... telephony-service service dnis overlay ephone-dn 1 name mainnumber number 18005550100 ephone-dn 2 name name1 number 18005550001 ephone-dn 3 name name2 number …
CallCenter-Foundation-呼叫中心.ppt-资源下载点石文库
WebJan 18, 2005 · RTMCKEE (MIS) 13 Jan 05 09:57. VDN = Vector Directory Number. Vector = Programming steps that tell a call what/where to go. Hunt\Split\SKill (queue)= There are specific differences (im not sure what they are) but basically these terms are used on this board, and in most places interchangably. WebCall Center Foundation,Training Objectives,Upon completing this training, you are expected to be able to: Know the Call,点石文库 los gallos richfield mn
DNI - Wikipedia
WebThe Dialed Number Identification Service (DNIS) notifies the recipient as to which number the caller dialed. This is important for situations in which calls to various phone numbers may be routed to the same recipient. WebOct 11, 2012 · Dialed number identification service (DNIS) is a telecommunications service sold to corporations that allows them to determine which number a customer dialed to … WebJan 20, 2005 · Computer-telephone integration (CTI) allows PC-based telephony applications to integrate with proprietary PBXs to retrieve the caller’s information such as ANI, DNIS, and Entered Digits (for example, the caller’s account number and PIN), and then implement a screen pop-in desktop agent according to the caller’s account information … los gallos austintown